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SoftDent Dental Billing Services For Claim Management & Full Recovery

TransDontics delivers end-to-end dental RCM natively inside your SoftDent environment. No data exports, no secondary portals, no hand-offs. From pre-appointment eVerification through final payment posting, one dedicated team owns your complete revenue cycle.

Live in 24 Hours

1,100+ Certified Billers

Serving Nationwide

Pay Only When We Collect

ISO 27001
HIPAA COMPLIANT
AICPA SOC 2
softdent dental
The TransDontics Difference

Your Practice Runs on SoftDent. Your Billing Should Too.

SoftDent practices run lean, loyal, and long which means the billing workflows your team has built over the years are precise, familiar, and deeply embedded in how your practice operates. TransDontics doesn’t replace those workflows. Our certified SoftDent specialists step directly into your existing environment, working inside your claims queue, patient ledger, and insurance management modules to recover the revenue gaps that accumulate quietly in every practice; regardless of how long you’ve been running the same system.

We integrate directly into your SoftDent environment

Familiarity with a system is not the same as expertise

SoftDent practices with in-house billing average a 78–82% net collection rate

The TransDontics Standard

The Numbers SoftDent Practices Care About

We do not ask you to take our word for it. Here is what 200+ dental practices across all 50 states consistently see after TransDontics takes over the revenue cycle running inside their SoftDent system.
Processed Claim Value
$ M+
Avg. A/R Collection Time
0 Days
Turn Around Time (TAT)
0 Hours
Client Retention Rate
0 %
Annual Claims
0 .7M+
First-Pass Claim Rate
0 %
Avg. Revenue Growth
8 - 9 %
Avg. Denial Reduction
0 %
The SoftDent Revenue Problem

SoftDent Gets the Claim Out. We Make Sure It Gets Paid.

SoftDent by Carestream Dental has been a fixture in dental practice management for three decades; reliable, easy to navigate, and deeply integrated with clinical charting and insurance workflows. The platform is not the problem. The breakdown happens the moment a claim clears SoftDent’s eServices queue and enters the payer’s adjudication system. From that point, revenue collection becomes a specialist function and most SoftDent practices are losing meaningful money at exactly that transition every month.

The softdent Revenue Leak Has Three Sources

eVerifications That Confirm Active Coverage But Miss What Matters

SoftDent’s eVerifications confirms active coverage but doesn’t surface frequency limitations, missing pre-authorization flags, or COB sequencing errors that cause dual-coverage claims to pay at the wrong primary rate.

What It Costs You

A practice producing $1.2M annually loses $28,000–$48,000 per year to eligibility denials preventable with a full carrier portal benefits breakdown completed before every appointment on your SoftDent schedule.

A Claim List That Ages Because Nobody Has Time to Work It

SoftDent’s Unsubmitted Claims and Account Aging reports surface exactly what’s aging. They cannot dedicate a specialist to work denials while your coordinator manages check-ins, phones, and the Short Call List simultaneously.

What It Costs You

For a practice with a 15% denial rate on $1.2M production, 30% of unworked denials represents $54,000 annually, not lost because payers refused, but because the Claim List sat unworked.

CDT Code Selection That Depends on Whoever Is Available That Morning

SoftDent’s ADA/Transaction Codes window provides the complete CDT library. Selecting the right code accounting for payer-specific bundling rules and adjudication differences requires a specialist, not a coordinator managing competing priorities.

What It Costs You

The gap between the industry’s 75% clean claim rate and TransDontics’ 98% benchmark represents $60,000–$80,000 in collectible annual revenue that imprecise CDT coding forfeits without a single SoftDent report flagging it.
The TransDontics Difference.

What Full-Cycle SoftDent RCM Actually Looks Like.

Most billing companies work at arm’s length from SoftDent requesting Daysheet exports, Claim Status reports, or separate clearinghouse portal access that never reconciles with your ledger. TransDontics specialists operate directly inside your SoftDent instance, in the same Claim List, Account windows, and insurance plan tables your team uses daily. No parallel system. No reconciliation gap.

Expert CDT Coding & Pre-Submission Review

Every claim is coded by a certified specialist and reviewed for accuracy, attachments, documentation, and fee schedule alignment before exiting SoftDent's eServices transmission queue.

Same-Day Payment Posting to Your SoftDent Ledger

EOBs and ERAs post to your SoftDent ledger same-day, reconciled against contracted rates; underpayments flagged and appealed before the adjustment window closes.

Real-Time Eligibility & Full Benefits Breakdown

We go beyond the 270/271 response; pulling frequency limits, pre-authorization requirements, and dual-coverage logic from carrier portals before every scheduled appointment.

Aggressive Denial Management & 48-Hour Appeals

Every denial returning to your SoftDent Claim List is investigated, corrected at the root cause, and refiled within 48 hours through every contractual appeal right available.

Systematic Aged A/R Recovery & Monthly Performance Reporting

Every Account Aging bucket worked to recovery or confirmed write-off, with monthly production, collections, denial, and aging reports generated directly from your SoftDent data.

Inside Your SoftDent System

We Know SoftDent. Every Module. Every Workflow

TransDontics specialists are trained across SoftDent v19’s complete feature set; operating inside your scheduling, clinical, insurance, and reporting modules from day one. No process modifications. No new interfaces for your staff to learn alongside the one they already know.

Expenses

Real-time eVerifications via Carestream eServices

Appointment Book & Daily Appointments management

Tickler File & Short Call List for recall & reschedule

Recare reports & patient recall management

InOffice window & routing slip workflow

Expenses

eClaims via Carestream eServices clearinghouse

Real-Time Claim Submission & eClaim Status checks

Electronic attachments & secondary claim submission

Dual & triple insurance coordination & sequencing

Fee schedule management & Treatment Plan estimates

Expenses

Account Aging Report (30/60/90-day buckets)

Unsubmitted Claims & Claim Status reports

Daysheet, Daily Register & Monthly Register

Insurance Payment Distribution & Receivables Breakdown

Practice Management Report & Collection Summary

Built For Every Dental Specialty

SoftDent RCM Services Tailored to Your Specialty’s Billing Rules

Payer adjudication rules differ fundamentally across specialties. Oral surgeons filing CMS-1500 forms, periodontists navigating carrier-specific maintenance frequency rules; neither fits a general billing template. TransDontics specialists are trained on the coding standards and documentation requirements that match how your specialty actually bills.

General Dentists

Orthodontists

Oral Surgeons

Periodontists

Pediatric Dentists

Cosmetic Dentists

Prosthodontists

Sedation Dentists

Endodontists

Dentures & Implant

In-House vs. Outsourcing

What Running SoftDent Billing In-House Is Actually Costing You

These are the real numbers; what in-house billing costs in salary, benefits, and forfeited collections against what TransDontics delivers on a performance-based fee that only applies when we collect. Most SoftDent practices underestimate their billing operation’s true cost because the software is familiar and the inefficiencies are invisible.

Expenses

Annual Cost

Net Collection Rate

First-Pass Clean Claims

Denial Follow-Up

A/R Recovery

CDT Coding Expertise

SoftDent Module Coverage

Onboarding Speed

In-House Biller

$55K–$75K+ per FTE + benefits + CDT CE

~80% industry average

~82% industry average

30% never resubmitted

Written off after 90–120 days

1 generalist per location

Limited by staff bandwidth

4–12 weeks to hire and train

TransDontics - Logo White

Nominal % of collections only

96% average

98%

100% within 48 hours

Every aging bucket worked to exhaustion

1,100+ certified specialists

Complete — all v19 workflows

Live inside SoftDent in 24 hours

*Industry averages sourced from publicly available compensation and claims performance benchmarks. Individual results may vary.

Total Payor Mastery Across Every Network

Whatever dental insurance your practice accepts, we ensure you get paid. TransDontics’ billing experts navigate the complexities of every major dental insurance network to maximize your revenue.
Nationwide Coverage. Local Expertise.

Trusted by Dental Practices Across All 50 States

From solo practices in rural Montana to multi-location DSOs in New York City, TransDontics delivers the same 98% clean claim rate and 48-hour follow-up guarantee coast to coast. We know your state’s Medicaid rules, regional payer behavior, and local coding nuances. Your geography is never a limitation.
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Everything SoftDent Practices Ask Before They Switch

Does TransDontics work directly inside SoftDent, or does my team need to use a separate system?

Directly inside SoftDent. Our specialists are credentialed into your existing SoftDent environment and operate within your current workflows — the same Claim List, Account Aging reports, insurance plan tables, eServices queue, and Daysheet your team already uses. There is no data export to prepare, no secondary billing portal to maintain, and no reconciliation work that falls back onto your coordinator. Every action our team takes is visible inside SoftDent in real time, the same way any member of your staff would see it.
Most SoftDent practices are fully onboarded and operationally live within 24 hours of completing access setup. We handle the credential configuration, eServices integration review, insurance plan audit, and fee schedule verification during onboarding so your first TransDontics-managed billing day begins without requiring any disruption to your existing schedule or pulling your staff away from patient care to set anything up.
Yes, entirely. TransDontics operates natively within SoftDent’s eServices environment; including eClaims submission, eVerifications for real-time eligibility, eClaim Status checks, and Real-Time Claim Submission for immediate payer responses. We work inside the same eServices connection your practice has already configured and contracted. We do not introduce a third-party clearinghouse, require you to add a new vendor relationship, or ask you to change any part of your existing Carestream setup. We enhance the eServices workflow you already have.
Yes. TransDontics specialists are trained on SoftDent v19, including the current CDT 2026 code set that Carestream distributes with the latest release. We work within the reporting structures, claim submission workflows, and eServices integrations that v19 provides, and our team stays current with each Carestream update so our billing approach reflects the actual system your practice is running; not an older version we documented once and have not revisited.
Nothing happens to it. Your SoftDent database stays exactly where it is — on your local server or hosted environment under your full administrative control. We access it as credentialed users, the same way a member of your own staff logs in. There is no migration, no data transfer, no export to a TransDontics platform, and no change to data ownership. If you ever decide to stop working with us, your complete SoftDent history; every patient record, ledger entry, claim document, and report, remains fully intact with zero dependency on anything TransDontics built or configured.
Yes, and recovering aged A/R is typically among the first things we assess once we have access. TransDontics specializes in working through balances that have aged past 90, 120, and even 180 days; claims that previous coordinators stopped working because the follow-up process was too time-consuming alongside their other responsibilities. We go through your SoftDent Account Aging report bucket by bucket, investigate each claim individually via the Claim List and payer portal, and pursue every recovery avenue that remains contractually open before confirming any balance as a genuine write-off. Most practices recover between $20,000 and $60,000 in previously written-off A/R during the first 90 days of engagement.
Yes, fully. TransDontics is HIPAA certified, ISO 27001 certified, and SOC 2 Type II compliant. We execute a Business Associate Agreement with every practice before accessing any patient information inside SoftDent. All access to your system is governed by enterprise-grade encrypted credential management, role-based access controls, and audit-trail logging that meets and exceeds HIPAA technical safeguard requirements. Whether your SoftDent installation runs on a local server, a SoftDent Hosted environment, or is being transitioned toward Sensei Cloud, our access methods comply with the applicable security requirements for that deployment.
Our audit goes directly into your SoftDent data and reviews the last 90 days of claim activity; outstanding claims by aging bucket from your Account Aging report, denial codes and denial rate trends from Claim Status reports, CDT coding accuracy on your highest-volume procedure categories, eVerification gaps in your pre-appointment workflow, and payment posting accuracy against your contracted fee schedules via the Insurance Payment Distribution report. We identify your top three specific revenue leaks, attach a recoverable dollar figure to each one, and show exactly what a TransDontics-managed revenue cycle would address in your practice. Most SoftDent practices identify between $30,000 and $80,000 in recoverable annual revenue before they commit to anything.

You Pay Nothing Until We Collect For You.

No setup fees. No monthly retainers. No long-term contracts with early termination clauses. TransDontics earns a small percentage exclusively on claims we successfully collect which means the only way we get paid more is if your practice collects more. The average SoftDent practice saves $35,000–$55,000 annually after transitioning from in-house billing management to TransDontics full-cycle RCM.

Get My SoftDent Revenue Audit
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Ready to Stop Leaving Money Inside Your SoftDent System?

Join 200+ dental practices that trust TransDontics to manage their complete SoftDent revenue cycle. Start with a complimentary audit and see exactly what is recoverable from your last 90 days of claims activity, before you commit to anything.

Free 90-day SoftDent claims review

Your top 3 revenue leaks identified and quantified

Denial rate and clean claim rate benchmarking

Aged A/R recovery estimate by bucket

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